Contact Center Services NC II
Develop professional communication, customer service, and call handling skills for voice and non-voice contact center operations in the BPO industry. Training focuses on global customer service standards and CRM systems.
Program Details
TESDA-aligned training designed to prepare learners for employment in call centers and customer service industries.
Program Overview
Contact Center Services NC II is a TESDA qualification that develops competencies in handling customer interactions through voice and non-voice communication channels.
The program focuses on customer service principles, communication skills, and the use of contact center tools and systems.
Course Objectives
- Handle customer inquiries and complaints professionally
- Communicate effectively in English and Filipino
- Use CRM and contact center tools
- Provide quality customer service solutions
- Develop problem-solving and interpersonal skills
Training Duration
Training includes simulations, role-playing, call handling practice, and customer service assessments.
Competency Standards
Basic Competencies
- Participate in workplace communication
- Work in a team environment
- Practice career professionalism
- Practice occupational health and safety procedures
Common Competencies
- Apply quality customer service standards
- Perform computer operations
- Use workplace communication tools
Core Competencies
- Handle customer calls and inquiries
- Manage complaints and resolutions
- Use CRM systems and tools
- Provide service recovery solutions
Qualification Requirements
- High school graduate or equivalent
- Good communication skills (English/Filipino)
- Basic computer literacy
- Willingness to work in shifting schedules
Applicants may undergo screening, assessment, and communication evaluation before enrollment.
Certification Information
Upon successful completion of training and assessment, learners may obtain:
TESDA certification validates customer service competency and prepares graduates for employment in the BPO industry.
Start Your BPO Career Today
Build communication, customer service, and professional workplace skills through TESDA-accredited training at CANDOR Technological Colleges, Inc.
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